ACT Fibernet Complaints & Reviews

We have applied for reconnection and paid total tariff money. But the ACT guys are all big liars giving fake commitments the sales executive had promised that my connection will be installed in one or two days but it’s been 6 days nobody bothered to give a call regarding a update when i called their customer care executive they said they will give a call back but nobody called i have lost my trust in these guys of customer service i think i have to complain to the consumer court regarding this if they don't resolve it by tomorrow

Whoever it may concern, iam shifting my house from present address to new adress so kindly shift my connection to new addess plot. No.230, road no.14 nandi hills, meerpet municipality, rangareddy dist.500097. Contact address:
Name: ambothu maathru naik
Address: hno 10-1-99/13 raghavendra nagar colony
City:
Pin: 500079

From: a. Mathru naik
My. A/c. No.[protected]

Am a customer of ACT Net, ACT Fibernet a/c.[protected]. I have paid 3000 rupees for reactivation on April 28th, but after the payment there is no communication and no reactivation. No one is responding to the calls. Even nodal officers registering the complaints but no update from them. I have waited for response for 10days bot no update.
I really frustrated and asked them to cancel the request and return my money. They said it will take 15days to return money. Here the wondering thing is they are sending me messages to make the payment for my account. This is the way of support from ACT NET. I lost my patient and would like to submit to consumers forum soon if I didn't receive my money as per the promised date.

My account details
[protected]
Profile : shaik shanwaz basha
User id: [protected]@gmail.com
Contact: [protected]
Address: 8-3-228/92/a rehmath nagar, hyderabad.
My plan is 100gb at 25mbps fup 1mbps at 650 but the bill is totally of 748 with inclusive of all taxes.
We are not satisfied with the plan and at the same time the other network provider providing 1000gb at 40mbps for 665 we are thinking to shift to that.

Other thing is at the time of shifting we thought to disconnect but your people offered a 50% discount for two months but they given for only one month. But when the place a complaint they said that there is no such offer on your account.
Finally we decided to disconnect.

Hi . I am a user of ACT at chennai and recently shifted to coimbatore. I had requested a new connection on 16th April and by 19th April we had 2 sales person come to our house to explain the packages ( Mr Yasick and his colleague) . They promised by 28th the connection will be up and running, max by 30th of April. We repeatedly asked them if the timeline will be adhered to as I needed to start working from home from may 2nd and it was very important that the service be given before that. Also told them that if it was not possible by 30th to inform by before hand so that we can look into alternate options. On the same day -19th we had the engineer and an electrician come to our home, drill lot of holes and put a box with wires leading inside. After that there was no update or follow up from their side. And we did not follow up as they had promised by 30th.

On 30th since there was no update yet from their side I called Mr. Yasick and the call got diverted to their team lead- Mr. Damodharan. On telling him the issue understood that Mr. Yasick had left the job but none of him team took the necessary steps to update us on failing to keep the committed time.

Again, fell prey to the commitment of Mr. Damodharan that the connection will be 100% given by 5th may and I specifically told him I will not follow up as it was the time committed by him. He said he will update if there is any chance. On 3rd got a call from Mr. Mubarack and he said the connection will be done only by 8th. On trying to reach Mr. Damodharan he failed to respond and did not reply to the messages on whatsapp as well.

On 5th after calling him 3 times Mr. Damodharan responded and said that the lines are being installed and by evening the connection will be done. Post 5th on following up everyday I get the same reply that the connections will be completed by the end of that day. Plus spoke to the engineer Mr. Sathya who also gave the same answer- it will be done by today .

It's 8th and well past the committed time . Absolutely being ridiculous and testing patience. If the team is not capable of doing the job committed, then why take it up ?

The amount o[censored]nnecessary tension and follow up is making me reconsider taking the connection. And believing these people we are now dependent on them for the connection as looking at any other Internet service provider will take min weeks time and half of the month is already gone.

Why put the customers through a Web of lies if you are not capable of keeping up the time lines ? I had to connect to my mobile network with nuchal difficulty for all these days and do not have any answer to when the connection will be given. Pathetic customer service with absolutely zero empathy.

I called the act beam to shift my connection on 1st may 2017 after 3 days one guy came and taken my id proof and told me that we will connect in 4 days. After 2 days two guys came and left without saying anything about connection when i called them they told me its going to take more time to connect to net and hung up when i am about to say something. Its been almost 8 days from the date of complaint still no response.

Worst network they don't care about exisisting costumers they care only about new customers

My register mobile number is -[protected]
User id[protected]
Today (08/05/2017) morning exactly at 6:19am i made a transaction of bill payment from act fibernet mobile app through net banking. The money has deducted from my account but in my app it is still showing 1321rs bill balance left to pay.
In last month my due was cleared as soon as i made transaction. But now it showing still due. And warning message still coming from act saying if i won't pay it in time i will be fined.
I attached some references photos

It's been over 15 days since we requested for a shifting request. We call the customer care every single day and the same thing is told to us everyday that port is alloted and you will get a call today. We are really helpless and don't understand what I told do. More than 10 tickets have been issued and every time the same story is narrated. Sick and tired of this response. Worst customer care ever. Planning to cancel the connection permanently.

We were using act broadband for more than a year, but from last three months, the fup of 50gb data with 30mbps speed is getting consumed within a day or two. If it is only fb/watsapp/ or mail than fup is not consumed much. But if we connect to office vpn then within 24 hours total fup gets consumed.

We have complained to the customercare but they have not responded properly. When i asked my friends, they also has the same complaint about act and few of them have moved to other isp's.

This is really very sad about act. Please respond asap.

I have made a payment of Rs.7, 928/- to ACT Fibernet through syndicate bank net banking on[protected] at about 1pm. The transaction got failed, but the money has been deducted from my syndicate bank account. I enquired ACT Fibernet Team about that, and they told that they have not recieved the payment. So there is nothing wrong from their side.

So, Please refund the Rs.7, 928/- to my account at the earliest.

Account...

Today, i was at the web portal of beam money. I started from the register now button and followed all directions shown on the screen. At last when i reached at the payment process, i selected to pay through my upi app, and the same i do.
And now i receive text message of deduction of 7000 inr in favor of citrus solutions. But there is not any processing in my beam money registration.
O please help me in registering in beam money, or getting my money back.

To the officials,

From a very dissatisfied customer. Been facing frequesnt disconnection of internet from ACT. Very poor services. Been on call with 2 representatives but they literally hung up on me. All they do is empathise for my frustration. Emapthising does not help. I need a solution for this issue. Been calling them for a while continually on this issue but I do not see there is any progress on my resolution. All they say is a standard script (There may be a technical fault on the Junction BOX). God knows what it is.. or if they are giving me a run about. Having to catch hold of them to resolve the issue is an impossible task. HAve also been in contact with their NODAL OFFICER KUMAR REDDY the hopes of having a resolution ended up in vain. If a high grade officer does not have the capability to resolve issues as such... I dont know who else will! My last point of contact is you all. Please have a permanent fix on this issue. Looking to hear from you soon.

ACT account number: 11328368
Connection holder name: Sreeram
Recent Ticket number: [protected]
Regards,
Sreeram

I had taken tv connection from above co. From past two days there is no connction to one of the tvs. The staff assaigned and stationed in our our complex are not comming to office, and there is none to contact. I tried their customer support connection, the line is always busy. Their complaint web is also not working. There fore this complaint-b suresh. Salarpuria greenage, hosur road bommnanahalli, bangalore 560114.
Id no.10581196

This is p vidya kumari.
Account id :[protected].
Use name : [protected]@gmail.com

I requested to act fiber team to deactivate my account due to location change in october month 2016.

I paid the bill amount for that amount and i went to my native place.
After several calls after 15 to 20 days the my account is deactivated.

I requested them to refund my amount. They said it will be calculating in next bill of re installation.

So i requested them to reinstall the connection in april 2017.
The team conformed me i have balance in my account is 400+ rupees next day 1 person (Vijay kumar - mobile [protected]) collected my documents.
On the next day nani [protected] visited my home and told me 'next day we will give you connection'.
On the next day prasad [protected] visited my home and closed ticket with out resolving the ticket.

Below are my tickets raised by me for resolving my issue.
[protected] (Reopened twice)
[protected]
[protected]

No one is responding / responsible in act fiber. No customer support is supporting for customers issues.

I have been using ACT broadband connection for over 4 years.
I had requested for a transfer of connection from Babusapalya to Babusapalya on 14-April-2017.
I was told that my request can't be taken because I don't have an address proof of my new address.
I would have accepted this as a genuine reason, but they were ready to issue a new connection on my new address without any address proof.
I fail to understand the logic behind this. Rules for address proof should be same for both transfer and new connection.

When asked why this difference, the customer care executive bluntly said "This are our rules sir. We can't take your transfer request. If you want I can take a request for new connection and you can have the connection within a maximum of 48 hrs".

I am using act broadband connection and write now connection with my wife name and i requested to change wife name to my name

For that i called to customer care and they told me that it will charge 600 rs/- and taking 7 working days to reflect the changes so it's basically new connection only.

This is very bad service for existing customers.

Regards,
Mohan...

Hi,

I have been calling relentlessly for the past 10 days to request disconnection of my act fibernet account. I have shifted cities and i do not need this internet anymore. I have called my technician multiple times for help and every single time have been told to call customer care. On calling customer care the number constantly says, "your call is important to us, all our executives are busy with other customers please stay on the line." i have stayed on the line for upto 30 minutes atleast 4 times. I am also charged for these calls. Inspite of all of this i am also getting messages saying my account is suspended and i am having to pay extra for the services i am not even using. I am honestly very exhausted, angry and upset and this extremely unprofessional behaviour. I have even registered complaints on the app and have got no response.

On 1st of April 2017, i had contacted the ACT Fibernet service field executive, Vishwa for new connection. He was very prompt in coming home collecting the documents and taking the payment. He promised to get the connection done in 3 days which he hadnt till date and had the gall to cut our calls the moment we say hello.

Finally after multiple mails and escalation to the nodal officer Anand. They called back stating (on 14th april) no distributor so we are initiating refund. The email ID's they gave to send my bank details ate bogus and are throwing bouncers. The call executive says there is no issuein there system and network so it should work!!

Bunch of liars and good for nothing service with good for notning people managing it.

I need the refund back and thus writing it here. The ticket number is [protected]

I have requested the refund of the credit amount (Rs. 2014/-) to my bank account as i don't have any friend/relative using act where i can get the credit amount transferred.

My connection has to be discontinued due to non feasibility in our area. When i got call from act team i was told that refund will be done to my bank account.

Even after multiple emails and explaining them that there is no coverage from your end in our area so that i can use the balance in future. I am told that they will not process my refund.

My account :[protected]

Kindly help me get my money back.

Thanks,

Viraj thakkar

We had applied for Act Fibrenet Internet. We had submitted all the documents on 10th April and were told that the connection would be provided within 2 days. I had been calling every day more than 20 times, each hour but the sales reps neither answer the call or sms. Whenever they life the call, they say that the connection will be provided within 1 hour, some times say our field team is on the way, field guys who were coming to give connection met with an accident, today the wire is brought till your house, next day on your roof top.. connection will be given by 1.00pm, our team is on the way, will be given by 3.00 pm, Such a lame and silly excuses. Very unprofessional behaviour and worst service.

Even after 9 days, installation is not yet done. They said it will be done today by 10.30 and till now they have not done anything.

When you cant provide customer service, why do you boast of yourself as the best internet service provider, fast network. All this is simply fooling the people and inducing them to take up the connections. When they apply for connection, no proper response and fool the people by saying stories.

Act Fibrenet service is very bad and very worst, most unprofessional sales people and connection team.