ACT Fibernet Complaints & Reviews

I had been using ACT for some time. In Nov 2016 I had opted but for temporary disconnection. I reactivated in mid Dec 2016 the same as I had been offered zero reactivation.

In my Jan bill, i had been charged for Reactivation. When i raised a query for removing the same, they validated with the billing team that I had the offer and promised to remove the same within 24 hrs. I clearly mentioned that I will not pay the bill until...

Hi All,

I have referred my brother (Kiran) in order to have the ACT Fiber connection recently and it was done as well and he also told to the sales person that, he was referred by me (Manoj). However, when i checked this information with the customer care and they said it was not tracked at all as I have called them and informed about the referral through customer care and not with "Refer a Friend" option online.
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Customer ID 11841346 connection in the name of Geologics.

After several complaint raised in the customer care and issue is not sorted out so far. We have repeatedly followed with customer care to get the connection issue resolved. Also thought that if give a request for the disconnection of connection they might sort out the issue, but they didn't take any kind of action towards this.

We request the forum to...

I have taken an ACT connection plan of 50 Mbps 60 GB plan and during the same i was assured regarding the speed stating that they were Fibre net. This is second time in a week wherein speed of the net has gone to 0.23 Mbps and even after repeated calls to customer care this issue persists.
In addition as per the service provider they have upgraded their system after which the speed is very slow and to reach out to their customer service...

I am facing internet connectivity issue from past 15- 20 days and internet connection is getting cut multiple times throughout the day. I have re-opened the ticket multiple times, called customer care, mailed act team and even called technical team but no permanent fix is done till now even after raising this issue multiple times.

ACT is fooling customer by sending false message without rectifying the issue completely. It...

These guys have the worst customer support. I recently relocated to a new place and ACT is not feasible in my current location. So to get back the prepaid amount I paid. They have been pushing me around with messages and email just saying we will get back to you soon and have escalated the concern since long time now. I still haven't received my money so people be careful before you opt to use ACT. GIVE BACK MY MONEY ACT. I have tried every...

I did not even use anything very much.. Not even a film got downloaded. Even for basic usage and simple searches they detected 5 gb on a single day. Such a ridiculous thing. I called them and nothing got resolved. I wanted it to get clear or il cancel the connection. I thought i was the only one who s dealing wth the pblm until i see this page. I wanted to get this cleared to the earliest if not will deal this problem in some social forums...br...

Hi ACT team,
Last month i was informed i had used 100% of my 60 GB quota on the 26th of February - for the previous 5 months, I had never crossed 40 GB. I was offered the Flexibytes option which I rejected. Now on the 1st of March, on still seeing my speed was 512 Kbps and FUP reset had not taken place, I called up Customer Care and asked them to do a FUP reset which they confirmed - this was at 4 PM on 1st March - now about 24 hours...

Dear Sir,
Good Evening,

Customer Account .[protected]

I installed ACT FIBERNET connection on 5th Dec 2017 every time I have made not working or slow speed after some time in chennai VARDHA CYCLONE again there is no connection ok that was genuine reason for the month of December we paid 850/- INR again in January month the same issues not working or slow speed every time we are making complaint....

Account no :[protected]

I have been experiencing partial internet outage on december 2016 and full outage for january and february 2017.

I was billed for both january and february 2017 and since been struggling with act customer care and appellate authority for restoration of my services and waiver of my bill.

Many mails have been exchanged but still there is no solution. Their local customer...

Post Vardah restoration of service, the ACT connectivity we have has been coming down frequently. Works for 1 week, down for 1 week. We faced a similar issue last month when it was down for almost 3 weeks. Have raised a complaint in the forum last time. But this issue keeps occurring.
My Account ID is[protected]. Always receive fake promises on customer calls. Real tired with the behavior of ACT. Would not be recommending this to...

Pathetic Service
We recommend NOT to opt for ACT fibernet if you have a choice. Its Pathetic Service. We have lost productivity recurrently due to no internet. In addition they promise to "fix" the issue within 12 hours only to find out nothing has been done. I called up the technician by name Bharath responsible for this and he made us wait for over 2 hours yesterday and did not turn up. He said he would get around to it in the late...

Hi,

I am Rudra Prakash, ACT Fibernet Account[protected], user id : 11940622

I made frequent talks to the ACT customer service (in Dec'16) for my previous cycle (Apr'16 to Dec'16) and requested to disconnect the connection once the subscription is completed (6 months + 1 month free).

Without any intimation, they have turned the 6 months plan to 1 month plan and sent a mail/message to pay the...

My name is jayaseelan i am a resident of west tambaram, chennai. I subscribed to a new act connection on thursday16th feb 2017 (New account connection id:[protected].
The connection was working 2 days only (Thursday and friday) after that connection not working. I informed customer care many times whenever call them they simply told "please unplug the cable and put it again" over 30 times per day i tried but not connected. 4 days...

This has never happened to me before while i was in airtel or tata docomo.
in ACT we dont do any thing not even youtube i am exceeding 100 Gb in 20 days . I definitely suspect a Foul play. My modem is MAC filter enabled and unless i enter the MAC address manually people cannot access my network.
So some hacker stealing my internet is impossible and their usage stats is not reliable....

I have opted for new broadband connectiob on 31st jan 2017. On 1st feb 2017 one of the act member visited my house and i paid 1600 for 1 month connection. I got connection setup on 8th feb 2017. I was able to use that service for only 2 hours. After that i called customer care, they took 48 hours + 48 hours+ 48 hours + 24 hours to fix my issue. But finally there is no resolution has been made to fix my issue. I want my money refunded and...

Hi Team,

I am facing Network connectivity issue for the last 6 days (11th Feb-Present) and I have raised a complaint for it. But till now there is no action taken from your end. I have reached customer care about this issue and I got irritated from your customer support. I am facing this issue for the 3rd time and there is no proper communication from your end.
Today morning I reach out to the ACT service center office...

I have raised a request on 23rd of Jan to remove from the auto pay for the account and got the confirmation also.

even after that Feb 13 they have deducted again for 1206 amount and when I spoke with the customer care we will raise a request to remove from the auto pay but amount won't be refunded.

this is ridiculous service from the ACT and I never expect this type of issues from the ACT atleast.
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ACT FIBER NET connection has never been stable since post vardah. Every week there has been a problem with the connection and it gets disconnected.
Despite the several complaints made, they do no prioritize them at all and tell us that it would be restored in 72 hours but take almost 2 weeks time . It is very essential that we need this service to be restored within 24 hours of complaint and that they would also insist us to pay our...

Hi!

My name is Fareed Ahmed Javeed. My registered mobile number is[protected]. My user id and account number is 10968597/[protected]. I have been ACT fibernet customer from past more than 18 months. From recent days i have been facing frequent issue of CX port down. The services provided by ACT fibernet Chennai customer care is really pathetic. It is taking them 6 days to resolve the issue. The chennai customer care service...