[Resolved]  ACT Fibernet — pathetic act service

Address:

560076

This is horrible service from Act . My registered No is [protected]. This is ongoing issue, 5 days back i have called Act support informing that there is a problem with internet connection not working, they informded that there is a huge cable cut and field team will fix this, after that i waited for 24 hrs but no use there is no response from anyone in ACT. I have to call them again to support and one of the worst support i have ever seen in my life. They keep repeating the same story again and again. No supervisor available no resolution available only call back placed but still no call back . This is pathetic . After couple of hours field engineer came to my home and informed that the outside router where is placed that building owner is cutting cable and he is not allowing to patch the wire back to stable. Called support again this time the call got transferred to next level they told but not sure how true it is. I explained the same what field engineer told me then that lady "Triveni" from Rajaji nagagr branch informed that they need to put the extention box in my building but they are gonna charge 2000 for that box... Come on act this is what you are saying to customer, why should customer has to pay for that box to get an connection. Its your headach since you are selling the product. I can pay only for Internet. I[censored] can’t give me service then disconnect the line and return my monthly amount that i paid. U guys are disgusting . I have to go to the consumer forum if this is not rectified at the earliest . This kind of service for such a huge amount.