[Resolved]  ACT Fibernet — Pathetic customer service and quality is very very poor

Address:Bangalore, Karnataka

I got a new connection. When power goes then no internet comes, but the promised was 4 hours of back up.
I have called around 50 times and raised as many complaints as possible but Everytime they say repeat record and just like that they close the complaints.
Worst one can ever imagine.
Pathetic to the core their post Service.
During sales also very very poor service.
I can write whole story but stopping here.
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May 11, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2017
ACT Fibernet Customer Care's response
Hi Sandy,

We regret the inconvenience caused. Please share your contact number and city, or account number, so that we can contact you.

Regards,
ACT Fibernet
Verified Support
Apr 10, 2017
ACT Fibernet Customer Care's response
Hi Mateen,

We regret the inconvenience caused. Please share your contact or account number along with your city and we will get in touch with you.

Regards,
ACT Fibernet
Complaint comments 

Comments

The WiFi is getting connected but internet is not working at all even after restarting it and switching it on and off.
ACT Fibernet Customer Care's response, Apr 10, 2017
Verified Support
Hi Mateen,

We regret the inconvenience caused. Please share your contact or account number along with your city and we will get in touch with you.

Regards,

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