[Resolved]  ACT Fibernet — Pathetic customer support for shifting request

Address:

Bangalore, Karnataka, 700050

I have opted for a shifting request 10 days back (Ticket number : [protected]) and gave all the details for my new address. A few days later one of the customer executives called me up and took the address once more for confirmation. Even an address proof has been submitted from my registered email id for the confirmation process but the concerned team is still stuck with the feasibility measure.

The unfortunate part is that an (Unused) existing act connection (Of the previous resident) is already there in my room, and yet the team cannot locate the mentioned address. Geotagging from the app and mentioning landmarks hasn't been of any help either.

I've tried calling up the customer care several times a day but the executives are always busy.

My user id is :[protected]