ACT Fibernet — Paying for an internet connection which I haven't got. Its been

Ashwin Ramesh

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi, I'm Ashwin. I subscribed for ACT on 9th Jan 2015. My documents was accepted on 11th Jan. The payment was accepted on 12th Jan. I was supposed to get the connection within 10 days as per the SMS I received from ACT Team. After a few days, an ACT electrician installed a distribution box at my home and told me that the technical team will connect the cables to your workstation. The technical team never showed up. So, I registered an ACT request No [protected] on 16th Jan spoke to Prashanth from ACT who assured that this will be solved within 24 hrs. Surprisingly, I got a SMS that my broadband service has been activated and with it my username and password. Next day(17th Jan), I got a SMS that the ticket has been resolved, and to reopen the ticket, type "N" and send to [protected] which I sent.On 21st Jan(The Day I should have got the connection), I got the same SMS that the ticket has been resolved, and to reopen the ticket, which I sent on 22nd Jan. And again on 24th Jan with the same SMS.I had requested the ACT Team(Prashanth, Kiran, Chiranjeevi and Anand) on different occasions to provide me with an internet connection. So far, no one from the technical team has responded. Note: I'm using BSNL connection to write this review. The only update I get is that this issue will be resolved in 24 hrs and the periodic SMS to reopen the ticket. Today (1st Feb 2015) I got my first E-Bill to pay Rs.508 from Team Act. How nice of them to be so prompt in generating the Bill.FYI, I still haven't got my [censored]G internet connection yet ACT Team. This system is totally stupid!!! The ACT Team wants me to pay for the internet I haven't used at all? Any kid with a little bit of common sense can prevent this error from happening. What exactly is the Team doing?

Was this information helpful?

No (0)

Yes (0)

customer support has been notified about the posted complaint.

Related ACT Fibernet reviews

View all 4526 ACT Fibernet Reviews

Comments

Ashwin Ramesh

from Bengaluru, Karnataka

I checked with the ACT customer service (somashekar) a while ago and there is no misunderstanding. He states that since the connection is prepaid, the bill generates automatically.He also said that, once I get the internet connection, I have to raise another ticket with the billing team requesting them to deduct this amount in the next bill.Meaning, I have to pay the bill this month in order to prevent from being fined and then request for a reduction in the next month bill. It doesn't matter to them whether I'm using the internet or have a connection.I have to pay the bill regardless of whatever issues I'm facing and claim them by raising a ticket when the issues are resolved.The help desk was also kind enough to send me the SOA (statement of account) through mail and a remainder to pay it online as well.This is really a legal way to make money without providing any service. Its really interesting.1. Lure a customer into purchasing a high speed net connection.2. Ask him/her to pay the first month bill upfront.3. Delay the connection process for a month.4. Ask him/her to pay the next month bill as well.5. If the customer pays, repeat steps 3 & 4. If the customer delays to pay, fine them. If the customer withdraws, deduct all fines and fees and pay only minimum.6. Either way, the company makes a profit without providing any services to the customer.Nice Strategy. Only Indians are capable of accomplishing this.