[Resolved]  ACT Fibernet — payment due from act/beam for ax/fx placed in mt residence

Address:Hyderabad, Andhra Pradesh, 500050

Dear sir,

Beam have requested me to place the ax/fx in our residence and agreed to pay the rent for the same, initially they agreed to pay yearly and later on agreed to pay bi monthly. Beam have removed this ax/fx from our residence six months back and outstanding balance was due to till now and i have been constantly checking with person in-charge over here but never got the correct response, i have been a loyal customer of act/beam for more than five years and even if i delayed the monthly payment for few days act/beam would suspend my connection but a payment from act/beam was delayed for over six months and no action been taken so far. Please check and resolve my issue asap. Below are the details,

Name : v venkata ramanaiah
Residence where ax/fx was placed : c3-216 hudacolony, chandangar, hyderabad.
Outstanding balance : payment from over 6 months and monthly payment agreed is rs700.

Attached is one of the document for your reference.

Thanks,
V venkata ramanaiah.
+1 photos
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Oct 29, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2017
ACT Fibernet Customer Care's response
Dear Valuable Customer,

We are extremely sorry for the unpleasant experience. Request you to share your contact number and we will resolve this at the earliest.

Regards,
ACT Fibernet.
Sep 29, 2017
Updated by vvakula
Appreciate your response and Here is my number : [protected].
Oct 22, 2017
Updated by vvakula
Hi Beam, do you have any update on this query ?
Feb 12, 2018
Updated by vvakula
Hi Act Fibernet, Do you have any status on this. please let me know. Thanks!
Complaint comments 

Comments

Kindly take immediate step to disconnect my broad band service
My ID No.[protected]
Mobile No.[protected]
B.Gopalakrishnan
No. 3 Third street, Teachers colony, Pazhavanthangal, chennai 600114
ACT Fibernet Customer Care's response, Oct 4, 2017
Verified Support
Dear Valued Customer,

We are sorry to hear that and would like an opportunity to make things right. We will get in touch with you at the earliest.

Regards,
ACT Fibernet
Username : adirocks.[protected]@gmail.com
mobil num : [protected]

I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
ACT Fibernet Customer Care's response, Oct 5, 2017
Verified Support
Dear Valued Customer,

We are sorry for any inconvenience caused. Please share your city name, so that we can assist you better.

Regards,
ACT Fibernet
ACT Fibernet Customer Care's response, Oct 9, 2017
Verified Support
Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries you can contact us on 04442840000 & [email protected].

Regards,
ACT Fibernet

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