ACT Fibernet — Payment hanged and i paid twice when i called them they said we received both but we cannot refund which totally kills me in this situation

Address:

Bangalore, Karnataka

Hello this is lesly the connection is in the name of rohan dahotre and registered by my mobile number and i used to pay this time when i was paying the payment got hanged for about 5 mins after 3d secure pin so i closed the browser and i payed once more cz i dint get any payment message on my mobile so i tried once more then it worked and after that i got 2 messages of paying Rs 1179 (in total Rs2358)and then i instantly called them and they said we recieved 2 payments from me and and then they told me to resolve from bank which i cant really do because of work and my bank acnt was not made in the city where i currently currently live. i told them about this but they said we sorry we will tell u when u once disconnect the net instead of refunding the extra that got payed which is 1179 the amount. me and rohan are roommates and we are moving this month end as per our rooms agreement i even told them this but they are not refunding the money which was hanged and received by them and this is really kills me even when i called them to resolve the net problems they did the same one day they took abt 7 days then 3 days saying within 24 hours i even lost my freelance job from this and now they are playing with my money i really hope i get help from here registered mobile no [protected]