[Resolved]  ACT Fibernet — POOR AFTER SALES SERVICE

Address:

Bangalore, Karnataka

COMPLAINT FROM CUSTOMER ID 734523THERE IS NO INTERNET SERVICE FOR A MONTH TO DATE AND THE INTERNET HAS NOT BEEN SORTED OUT. I HAVE SPOKEN TO SEVERAL PEOPLE AND SEVERAL COMPLAINTS LODGED TO ACT OFFICE WITH SEVERAL COMPLAINT NUMBERS, IT WAS ALL TREATED AS A JOKE, EVEN SPOKEN AND WRITTEN MAILS TO NAMED REPRESENTATIVES INCLUDING YOUR CUSTOMER RELATION MANAGERS, MR .; XXXXXXXXXXXXAND HE PUT ME TO ONE AND MR xxxxxxxxxx.THEY FOUND THE ROUTER WAS FAULTY. WE PURCHASED A NEW ROUTER CISCO N300, A WEEK AGO AND ASKING ACT TECHNICIANS TO AND COME CONFIGURE. MADE SEVERAL REQUESTS LODGED TO YOUR ACT OFFICE AND MANY MESSAGES SENT TO REPRESENTATIVES. MR VISHWANATH ARRANGED A TECHNICIAN'S VISIT TODAY AT 2PM. NO ONE TURNED UP UNTIL WRITING THIS MAIL AT 8PM. THE PREMISES WERE MANNED ALL DAY TODAY AS THERE IS "NO EXCUSES" SAYING NO ONE OPENED THE DOOR. THERE IS NO COURTESY MESSAGE OR CALL FROM ANYONE. I HAVE BEEN STRUGGLING TO CONTACT. AGAIN, I PHONED AND REPORTED TO YOUR ACT OFFICE JUST NOW. THE GUYS AT YOUR OFFICE EVEN DON'T ACKNOWLEDGE MY CALL OR GENERATE A COMPLAINT NUMBER, I HAVE MAKING AN INTERNATIONAL CALL, I EXPLAINED TO THEM, EVERY TIME FROM UK COSTING AROUND 180RS PER CALL . I HAVE MADE AROUND 18 CALLS SO FAR TO SORT THIS MISERY! WE ARE HITTING THE HEAD AGAINST A BRICK WALL, DON'T KNOW WHAT TO DO OR WHOM TO COMPLAIN NEXT AT ACT TELECOM TV. NO ONE SEEM TO RECOGNISE THE PROBLEM AND PUTTING THE CUSTOMER AT FIRST. THIS IS PROVING AFTER SALES SERVICE IS A NIGHTMARE WITH ACTTV OR VERY VERY POOR CUSTOMER RELATIONS.THERE IS NO COMMUNICATION FROM ANY LEVEL OR NO ONE TAKE A COMPLAINT SERIOUSLY ENOUGH TO GET THE PROBLEM RESOLVED, PASSING THE BUGS TO VARIOUS PEOPLE IN THE ORGANIZATION, ALL ARE CULPRITS GOING ROUND IN CIRCLES AND MAKE ANOTHER COMPLAINT AGAIN IN A VICIOUS CIRCLE.PLEASE SEE ALL TAILED EMAILS. EMAIL [protected]@hotmail.co.uk