[Resolved]  ACT Fibernet — poor customer service.. lack of resolving internet issues

Address:

Hyderabad, Telangana, 501218

I am from shamshabad hyderabad state telegana. I have an internet connection provided by act fibernet. The internet connectivity in my area is so pathetic. Each time i call them regarding the connectivity, either the customer care people will be rude or the will say we have registered your complaint and it will be resolved in 24 hours to which as expected no action is taken. I paid an advance payment towards the internet for three months, since then i m facing internet connectivity regularly. Each time i complaint they say the local area network is have so problem n we are working to resolve it. After the problem is not solved for more than 3 days they will say our technician will visit your place, to that the technician will call you n say turn off the modem than turn on the modem n will tell you to do n number of things but still nothing will happen n you will be facing the some problem. After all this technician will say i will come to your place after 20 mins to which he won't show up for 4 hours. After calling the technician again after 4 hours he will say i will be there in few minutes n then as expected he won't show up. Then technician will switch off his phone n our whole day of waiting will go to waste.
These having happened to me for last 15 days n still i m not able to use the internet as there is no connectivity.
Many people are facing the same issue here.
If you go to act fibernet facebook page, more people are facing the some issue.
Kindly take some action against these pathetic internet providers who are just fooling people and just to add if some one is shifting to hyderabad, please don't think about taking internet connection from this pathetic company.