ACT Fibernet — Poor infrastructure

I have never seen such poor service as ACT. My connection is yet to be restored after Cyclone Varadah. I understand it was a natural calamity and hence waited patiently for a month. After that we keeping going to their office in person to complain. Every time they keep stating it will be resolved in 48 hrs but that 48 hrs never came yet. 5 times they kept giving dates that was never met. I made two more relatives install ACT and now all o[censored]s are in trouble. This is the first time I am facing such poor service. No one responds and even if you force them to respond, they make commitments that they can never meet. It is during crisis that the real nature / preparedness of a team can be assessed. From that standpoint ACT has scored -ve ratings. Every other service provider was up within a week and ACT is struggling even after two months. This shows their infrastructure.