| Address: | Bangalore, Karnataka |
Hi Act,
My ACT Fibrenet User ID is[protected].
I will start from my fist interaction with your sales guy. I called the guy after saw add in local area. This sales guy named Babu Reddy came to home, he just showed product catalogue did not even explained thoroughly what plan is, the benefits of it. He looked to be in some kind of hurry. This connection is first in my building, Babu Reddy just told small box needs to be installed. He didn't even told me how installation will be done, how cables will come.
I told Babu I want connection only for me since owner of building do not allow big box and big mesh of fibres in building. Babu said it would be small box, and only connectivity for my house. He did not explain me if any other possible solution. (I come to know across other guy from ACT, about single termination box). Afterward guys from ACT come to building and installed fibre cable without even calling me. Believe me they have done very pathetic cabling and they installed 8 port switch. Which ofcourse would connect other customers to it, which is not as promised by your sales guy Babu..
After seeing this all bad picture of installation and spoiled look of building building owner got furious and he removed all cables from box, power supply and locked room. My owner want room rent if ACT is installing equipment and give connections to other customer as well. He even talked to Babu but it seems he or ACT is not responding or taking any actions.
I have explained this issue to your customer care but its seems they dont understand this and blindly create ticket. If ACT is not providing me any solution to restore connectivity. Then i would like disconnect ACT services, refund my entire money and I dont want any cable hopping through my building.
These issues should have well negotiated and explained by your sales team, it looks they are in hurry of collecting money to compensate their CAPEX and ultimately deceiving customer. Was this information helpful? | 
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