ACT Fibernet — poor service, fake offers to cheat customers

Address:

15-15/179, serilingampalli, Hyderabad, Andhra Pradesh, 500019

I asked for connection cancellation, they provided half the bill for next 2 months. Also added they will provide more flexible plans in future to improve their business. I am ok with that and continued services. After 2 months as there is no new plans added i again asked for connection cancellation and this time they offered me next three months same package can be continued for1000 inr. I said ok again and they resolved the cancellation request, package was not changed and asking me to pay the regular bill, i raised multiple requests and call to customer service, nothing worked and the connection now suspended saying you didn't paid the bill.
I explained the same to the customer care and asked for cancellation, and his response was awesome, pay the outstanding and request for cancellation.

Why the hell i gone pay the bill. That's your mistake in providing the promised package. I have recorded all the calls with customer service staff and i am ready to take this to any level. But not going to leave them at any cost.