[Resolved]  ACT Fibernet — problem remains unsolved even after 4 days of raising the complaint

Address:

Hyderabad, 500039

My name is Rajesh Kumar and I stay in Hyderabad. I raised a complaint on "internet not working" with ACT Fibernet on 9th June vide request number SR[protected]. It has been now 4 days since that request was raised and it is very disappointing that even after 4 days I have had no resolution to the problem. The worst part is that there has been no update from ACT on the request on when will the issue get resolved. Moreover when I try to call up their customer care number at: [protected], [protected], [protected] the first number is always coming busy and the last two numbers are non -existing. My question to ACT team is with such callous attitude how can they portray themselves as BEING PROFESSIONAL. I consider this to be every unprofessional and keeping the customer at ransom, since the customer is at your mercy by not being able to connect with anyone nor anyone from the company bothering to call up the customer to let the customer what the issue is and how much more time will it take since I live in a housing society where there are other people also using ACT services and there services are working fine. Just because a customer is an individual does not mean that ACT team can take issue / complaint raised so casually. I would appreciate if the ACT team behaves more professionally and get my issue resolved else I will certainly be forced to move to another service provider.

Thanks