[Resolved] ACT Fibernet — proxy server detected in act broadband

Pratheej G

from Bengaluru, Karnataka

Address:

Near Arpitha Appartment Kormangala First Blovk, 560034

Hi,
I am getting slow speed internet connection most of the time when i checked speed test act server is connecting to tatasky broadband service.
I could see in junction box some external network cable is going which is not optical fiber.

Please find the attached images
I had raised the complaint. Am residing kormangala first block.
Act service is cheating customer by using cheap bandwidth proxy like tata sky

I have attached my consumer details

+4 photos

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May 23, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2019

ACT Fibernet Customer Care's response Hi Pratheej,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

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Comments

Bhuvanesh Mohan M

from Mumbai, Maharashtra

I disconnected my actfibernet connection on 30/1/2019 and your team get back the wifi router on 31/1/2019.but I didn't get my router's refund amount rupees 500.so I informed this to customer care.They told me to send a mail to Tnfinance.[protected]@incredible.actcorp.in and I also send a mail with my account details.but they are not responding to them.