[Resolved]  ACT Fibernet — Refund amount not yet given till now after completion of 1 month

Address:500055

I was one of the old customers of beam cable (Act fiber) regarding the account number:[protected], residing at hyderabad, shapoor nagar. I had paid money in the month of september for 6 months package (2720) and the internet connection was interrupted from march ending due to cx box down. But my 6 months subscriptions was not over yet and it will be completes by june'15. When i called up your customer care, they said that the refund of money will be done by 10 days i did not received any confirmation call or any refund money till now.
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Jun 25, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
May 25, 2017
ACT Fibernet Customer Care's response
Dear Valued Customer,

We apologize for the inconvenience caused, we will look into your issue and get in touch with you.

Regards,
ACT Fibernet
Complaint comments 

Comments

Speed is too down to 240 kbps, unable watch movies and download files. I have done speed test. I dont want this to happen again. its worst today (17/5/17). so I want this to be taken care immedietely.
ACT Fibernet Customer Care's response, May 25, 2017
Verified Support
Hi Padmesh,

We are sorry to hear that and would like an opportunity to make things right. Please share your contact number and city name and we will investigate this matter

Regards,
ACT Fibernet

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