ACT Fibernet — Refund amount/ worst customer service/ box removal

Address:

Chennai

I have been using act Fibernet with prepayment for 3 months. I had made complaint as my internet wasn’t working for more than 4 days after several complaints to cc it still wasn’t resolved and they kept on changing the timelines. I had switched to another connection on aug end and they said I will not have my money refunded for the. Month of sep which I had already paid. As per their them, unused usage for an entire month which dint even start can’t be refunded. What kind of fraudulent is this ?
Also remove your box from my premises.