ACT Fibernet — Refund

I have booked to install the internet at my home. But due to some issues from ACT's side on wiring it could not be installed.
Now its been almost 15 days that i am waiting for my refund, no one has called me to take the account details. I have paid Rs 2828 and there's no clue will i ever get the refund.
There is some Salman Saifi who is in touch with me but he is also isn't replying on my emails from last 4 days.
Its so difficult to get in tough with them.
Please help me.