[Resolved]  ACT Fibernet — Refund

I have requested for a new connection on 3rd of may and paid advance rental, but for 7days i didn't get any response from the team, then i went for cancellation of service then the customer care team said will be cancelled and refund will be initiated, after few days again service team called me to installation i said i already cancelled the service then after 1hour i got a message saying that installation has been completed and activation also activated i was shocked without installation how the service will be activated then i contacted customer care on 19th they raised for refund and said with in 5 working days refund will be completed, it's been almost 1 month i didn't any refund. When I called the customer care team no one was responding properly. and more over they are saying where ever you want to complaint do it, they are very rude.

Registered Mobile Number: [protected]

1. Without the installation Act Fibernet engineer has marked as installation completed.
2. Without installation Act Fibernet engineer has marked as Activation completed.
3. Without refund billing team is closing the ticket.
4. There is no proper information why this is being delayed, there is no proper response.
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Jul 15, 2022
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Jun 13, 2022
Updated by narendar84
Total Amount to refund is 590/-
Verified Support
Jun 13, 2022
ACT Fibernet Customer Care's response
We regret the unpleasant experience. We have put this on priority with our team. The concerned team will get in touch with you.
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