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ACT Fibernet — Refund dispute not addressed by the act refund team

Refund dispute is not addressed by the act refund team and the tickets were closed with out any intimation or call back

I have used only one month of data out of 6 months act rapid plus 6m + 1m plan

*plan start date 25th feb 2020 paid 6792 inr
*march 21st requested for the relocation sr[protected]
*not attended by the network engineers for more than 2 and half months
* june 6th 2020 so the account was disconnected saying refund will be given for non usage months
*refund of 2182.74rs received which is not correct
* 'n' no. Of tickets are under my account
*latest ticket no. Srsr[protected]

Refund the rest of the amount,

Or frankly info the customer that act fiber net is loosing the customer for the pathetic service and will not be able to refund the amount.

Complaint Status


[Jul 09, 2020] ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
ACT Fibernet Customer Care's response Jul 11, 2020
We regret the inconvenience caused. Please be assured that our team is looking into this.
Updated by Msrnagar Jul 13, 2020
hello act fibernet team whats the status of the above refund dispute issue ... no response yet
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