ACT Fibernet — Refund dispute not addressed by the act refund team

Address:

bangalore

My issue with refund dispute is not addressed yet,

Below are the details for better understanding.

Act account number is[protected],
My act plan is act rapid plus 6m + 1m
Paid amount 6792rs
Plan start date 25 feb 2020
Relocation request raised on 21st march 2020 (Later no data was used)
Used data for 1 month feb to march
After relocation request raised internet service is not used

Received a refund of inr. 2182.74 which is not correct

Since i have used the data for only 1 month out of 6 months plan (Act plan is act rapid plus 6m + 1m, paid inr.6792) rest to be refunded considering 5 months no data usage.

Relocation request on 21st march 2020 sr[protected] which was not attended by your network engineers for more than 2 and half months (April and may) data not used all this months, and without intimation the relocation request was closed by the network engineers (May 31st) saying no new port availability and ticket status was set as disconnection request.
Disconnection request was not from my end since no new port availability for relocation request customer care executive set it for refund saying refund will be provided for the total non usage months including the months i waited for relocation request would be attended.

Refund should be given for months including the months relocation request which was not attended by the engineers and caused inconvenience for all those days.

You can contact me on [protected]