[Resolved]  ACT Fibernet — refund for remaining 5 month of paid subscription - [protected]

Address:	110029
Website:	www.actcorp.in

Have been following up with them since last one month to deactivate my connection as i am was moving to gurgaon. Hundreds of follow-ups later the deactivation hasn't been done yet and i still receive calls about power supply not going to their box from my flat which i have already vacated. Regarding the refund, they said i can get the connection transferred but they don't have coverage in the area where i have moved. They just keep providing different ticket numbers but haven't provided any resolution to my refund request. I even suggested if i can transfer my data and validity to someone who is an act customer but they have no answers and simply arrange a call back which never comes actually. They say their refund policy is valid for first 30 days but they won't provide a refund to loyal customers who pay them 6 months at once and which they can't use because they don't have enough coverage in delhi ncr itself. This was my second 6-month renewal with them.