[Resolved] ACT Fibernet — refund is not provided by beam internet service provider even though its been 36 days kinect is disconnected

Kiranknomula

from Delhi, Delhi

Address:	East Godavari, Andhra Pradesh, 502032
Website:	www.actcorp.in

Hi,

I have been holding internet service connection with beam actcorp and payed for 6months package rs 4111/- on 1st nov 2017, due to hub issue i have requested for removal of my connection ticket#[protected] on november 17th 2017 (Used net for 15 days), and shared my bank details with fund/billing team of service provider on 21st nov 2017. Refund is not provided by service provider even though its been 36 days connect is disconnected even though is escalated to their escalation team. Still i am getting calls saying it is in progress and will take 5days more. This is the 3rd time they are extending saying that it is in-process. And pending for branch manager.

Ticket # [protected]
Beam contact# [protected]
Desirable resolution: refund of amount asap.

Please let me know what to do.

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Jan 27, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2017

ACT Fibernet Customer Care's response Dear Customer,

That's not the experience we want you to have with us. Please share your contact number and city name; we will look into this for you.

Regards,
ACT Fibernet

Dec 29, 2017

Updated by Kiranknomula Below are the details:

my contact number: [protected]
City: Hyderabad.
Branch manager name: Rakesh Tiwari
Branch: RC Puram, Serilingampally.