[Resolved] ACT Fibernet — refund issue

shwetha1234

from Bengaluru, Karnataka

Address:

560066

Tried taking Act FiberNet connection in Bangalore, But after paying them the amount of Rs 2157/- they said the connection in my house is not possible.
Requested for the refund but they said to wait 15 days for the refund.
Even after waiting for 15 days no response.
Every time whenever I call customer care, they say refund will happen after 3-5 days but it will not happen, and Iam waiting since 2 months but still refund not happened.

Very pathetic service. to take money they will work even on sundays but to give back our money they have there stupid process and all.

Please help me in getting my refund back.
Ticket number= [protected]
Very much fed-up by talking with there customer care. They are very irresponsible people.

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Dec 31, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Dec 04, 2018

Updated by shwetha1234 Its been almost 3 months, your team is still looking into it. let me know whether you can solve this issue or not.

Iam fed-up of talking with Act customer care several times. whenever I call, they say to wait for another 3-5 days and they are delaying it very much.

Please refund my amount ASAP.