ACT Fibernet — Refund Issue

Ashwani@Aniwxy

from Mumbai, Maharashtra

Dec 31, 2021

Address:

1st And 3rd Floor, Golden Heights, 59th C Cross Rd, 4th M Block, Rajajinagar, Bengaluru, Karnataka 560010

Due to relocation I had to disconnect my act connection. I had 2 months balance remaining when it happened. As per customer case refund should processed within 7 days of the disconnection.

It's been a month now with no resolution. I mailed them, called them over 15times. Everytime I call they give false promises and by EOD the ticket gets closed automatically without any resolution.

As per them first they need to collect router and then process refund. However I haven't got a single response from any of their executive. It seems they just want to force me to keep the router in exchange of my refund amount.

I have never seen such PATHETIC COMPANY. They have absolutely no responsibility or integrity. Because of them, I am suffering from a month.

Registed number- [protected]
account disconnection date - 30Nov2021

+1 photos

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ACT Fibernet customer support has been notified about the posted complaint.

Jan 02, 2022

Updated by Ashwani@Aniwxy Today, they have sent me bill against the router charges. SUCH A PATHETIC COMPANY.

Verified Support

Jan 02, 2022

ACT Fibernet Customer Care's response Hi, We regret the unpleasant experience you've had. We have your details and will get in touch with you.

Jan 06, 2022

Updated by Ashwani@Aniwxy Still there's absolutely no progress regarding this.

Jan 07, 2022

Updated by Ashwani@Aniwxy Yesterday, I returned the router to act office Whitefield, Bangalore.
Kindly, process the refund immediately.

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Comments

Ashwani@Aniwxy

from Mumbai, Maharashtra

Jan 25, 2022

I haven't receive any refund yet. They gave some false transition id claiming the refund is now processed. But, there's absolutely no refund yet. Today, I sent them my account statement for past 4months. This is really disgusting.