ACT Fibernet — refund my money

Address:No 602, Shiva enclave apartment,5th main 5th cross a block vinayanagar banagalore 17, 560017

I have opted for a new connection and i have paid for 3 months package of rs.3740 nobody contacted me for new installation and the sales person is not picking my call and customer care just assure me that it would resolve in 24 hours everyday i call for 3 days. So i raised ticket to refund my money and i have not heard anything since then. My paid transaction number is rhmp[protected] and my account number is[protected] and mobile number is [protected]
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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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