[Resolved] ACT Fibernet — Refund not processed | |||||
I stay at lb shastri nagar in banagalore. On 13th september 2016, i made a payment of rs 2559 while applying for a new connection in the newly launch act mobile app. Within two days i received call from act customer care stating that the area doesn't fall under feasibility zone for act. Even though the app showed it does. Anyways they said that they will refund the money and i will receive it 8 days. Today it's 30th september and i still haven't received the refund. I have chased them enough time through emails but the only response i got, that they have escalated to concerned team which will get back to me and it has never happened till date. I would like to receive the full refund of the payment which was made to them. Below are the details: Contact number provided when applying for new connection: [protected] Transaction id: [protected] Transaction date and time: 13th september 2016 and 12.16am Please find the attached pictures showing the email conversation with act helpdesk support. Was this information helpful? | |||||
Oct 12, 2016 Complaint marked as Resolved I sent email again to Helpdesk alongh with [email protected] and [email protected] on 10th October. Then on very same day i received email from [email protected] stating as provided below:
Dear Patron,
Your mail written to Appellate Authority has reached us. We will action on the mail at the earliest.
You will receive a response within 24 hours (during Weekdays) and within 48 Hours (in case of weekend / holiday).
Sincerely,
Team ACT
I checked my account and the complete amount was reverted on 10th itself. Although I didn't checked the account on 10th, rather today.
Thanks to everyone for helping out and solving another case. customer support has been notified about the posted complaint. Verified Support Oct 02, 2016 ACT Fibernet Customer Care's response Hi Harpreet, We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time. Regards, ACT Fibernet | |||||
 2 Comments | |||||
Comments
Initiated a connection about a month back and due to feasibility i was told that i cannot get the connection (after I paid 6 months advance Rs.4111/-).
They said amount would be refunded and It has been more than 3 weeks and i still did not get my refund.
Date of the incident : about 3 weeks back
Name : Santosh Pidaparthi
They said amount would be refunded and It has been more than 3 weeks and i still did not get my refund.
Date of the incident : about 3 weeks back
Name : Santosh Pidaparthi
ACT Fibernet Customer Care's response, Oct 4, 2016
Verified Support
Hi Santosh,
We regret to know about it, we will look into your issue and get in touch with you.
Regards,
ACT Fibernet
We regret to know about it, we will look into your issue and get in touch with you.
Regards,
ACT Fibernet
ACT Fibernet Customer Care's response, Oct 4, 2016
Verified Support
Hi Santosh,
We regret the inconvenience caused. Please share your contact number and we will get back to you.
Regards,
ACT Fibernet
We regret the inconvenience caused. Please share your contact number and we will get back to you.
Regards,
ACT Fibernet
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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Today morning (01/10/2016) I had upgraded my plan NLR ACT Rush to NLR ACT SPRINT because of insufficient data n speed n finally I got extra 10gb for FUP n speed also increased. But unfortunately by evening I check usage and found 10gb usage was done without using anything.I got shocked.
We are sorry to know about it. We will look into it and get in touch with you.
Regards,
ACT Fibernet