ACT Fibernet — refund not processed for disconnected act fibernet account urgent escalation

I am writing to lodge a formal complaint against ACT Fibernet regarding my refund request, which has been pending despite multiple follow-ups with their customer support.

Account Number:[protected]

Ticket Number: SR[protected]

Date of Disconnection: 20th June 2025

I had been facing frequent internet issues, including wire cuts that were temporarily fixed multiple times (6 times in a single week). After enduring these service disruptions, I had to make the difficult decision to disconnect my account. Despite being a loyal customer for 7 years, ACT Fibernet has failed to resolve the issue and has delayed processing my refund.

I have followed up multiple times, but no resolution has been provided. I am seeking immediate action to:

1. Process the refund.

2. Provide a clear explanation of the cause of the delay and an updated timeline.