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ACT Fibernet Complaints & Reviews

www.actcorp.in

2.8

Updated: Jun 27, 2026

Complaints 4575

Resolved

2328

Unresolved

2247

Good! ACT Fibernet values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ACT Fibernet step up their efforts to fully resolve all complaints 👍

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ACT Fibernet reviews & complaints page 2

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Address: Golden Heights, 59th "C" Cross, 4th "M" Block, Rajaji Nagar, Bengaluru, Karnataka - 560010, India

I am an ACT Fibernet subscriber based in BTM Layout, Bangalore, and I’ve been facing persistent high ping, unstable routing, and degraded online gaming experience, specifically while playing Mobile Legends: Bang Bang (MLBB). Despite the company’s promises of lag-free gaming and consistent low latency, my connection frequently routes through Delhi or Chennai, instead of Mumbai (nearest optimal location), resulting in ping spikes exceeding...

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Address: Kakrola, Dwarka, New Delhi

I am writing to raise a serious grievance regarding the highly unprofessional and unreliable service provided by ACT Fibernet.
I opted for a new ACT Fibernet connection on 6th June 2025, after making a prepaid payment of ₹2, 301 for a 3-month plan. While the payment was processed promptly and installation completed the next day (7th June 2025), the service quality deteriorated almost immediately.
On 8th June 2025, just one...

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I am an ACT Fibernet customer from Bangalore. At the time of installation, I was promised that the router provided by ACT would fully support the subscribed internet speed.

However, I recently returned to the city and found that the speed I receive is less than 50% of what I’m paying for. After raising the issue, the support team admitted that the router provided does not support the speed of my plan.

This...

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I am writing to lodge a formal complaint against ACT Fibernet regarding my refund request, which has been pending despite multiple follow-ups with their customer support.

Account Number:[protected]

Ticket Number: SR[protected]

Date of Disconnection: 20th June 2025

I had been facing frequent internet issues, including wire cuts that were temporarily fixed multiple times (6 times...

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Address: Hyderabad

Worst experience ever had with ACT. Although raised connection shift request, ACT team is not able to perform that in 5 days of time for which reason, I opted to moved out of ACT. Since it is a 6 month plan, I should be getting the remaining amount as refund. But they are asking to find a act subscriber and they will transfer that to their act account and not as amount to my account.

For a mistake of ACT in delaying the shift...

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I cancelled my service with ACT Fibernet on 9th June because of their unresponsive customer support and poor quality standards.

They initiated a refund of Rs 7634 on 9th June but its been more than 10 days and refund has been credited. The government mandate date for refund has already passed and I am still not getting any support from their care team....

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Address: nallampalayam

We have shifted our office to new location. We raised proper shifting request and a ticket has been raised. twice technician has assigned. Very worst experience they are not even picking our calls. But without shifitng our request they closed saying we are not responding to their call. From june 1 we are struggling without fibernet connection. Their customer care representative is saying we will raise it to team with high priority. No use...

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Address: chennai

They sold the fibernet as prepaid. The sales told its advance rental prepaid service. I clearly asked i want prepaid not of postpaid generates bill. He mentioned it is prepaid. The swindlers says they gave grace time of 15 days and i need to pay for it. I dont get what is the meaning of grace time and what sense of prepaid it is. Just playing with name and cheating customers. When i ask for nodal contact, the executive gave [protected]@actcorp.in...

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Address: Indira Nagar, Gachibowli, Hyderabad, Telangana 500032

Dear Sir/Madam,

I am writing to file a formal complaint against ACT Fibernet regarding my pending service request (SR[protected]) for the shifting of my connection (Account No.[protected].

This issue has been ongoing for over a week, and despite multiple follow-ups, the service has still not been provided as promised. I was assured by ACT that my issue would be resolved by 13th May 2025, but no technician...

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Address: CeeDeeYes Chennai Pattinam Apartments, Chennai Pattinam Main RdAmmapettai, Tamil Nadu 603108

I recently subscribed to ACT Fibernet at Chennai Pattinam Apartments, Ammapettai, with high expectations based on my past experiences with ACT. I paid ₹3000 in advance for a 3-month plan, but unfortunately, the service has not met my needs.

In the past two weeks, we've spent more time raising tickets with ACT than actually doing our work. I faced repeated connectivity issues — two significant downtimes each day,...

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Address: Chennai

I had an ACT connection of 6moth plan and renewed it again, and due to the feasibility issue of placing the junction box the disconnection of it has been raised and accepted on Dec30-2024 after couple of followup's.

During that time it has been promised that within 7 to 10 days router recovery shall happen, and after that only the refun amount shall be intiated and that would get completed in another 7 to 10 days.
br...

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MY ACT Subscription Details :[protected] &[protected]
I am writing to formally lodge a complaint against ACT Fibernet, with whom I have had two internet connections for over five years. My services were abruptly terminated by ACT Fibernet on February 25th, 2024, citing issues with the communication cabinet installed near our building.

Following the disconnection, a representative from ACT Fibernet visited my residence...

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On March 3rd 2024 I moved to a 400 MBPS plan for 6 month and paid the amount.

I was getting the same speed of 300 mbps as per my previous plan.

When contacting support, they do basic troubleshooting and speed is still the same. Support team further told that my router only support speed of 200, above that it cannot provide. I informed agent to make changes so that I get the router delivered.

Today...

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Account no :[protected] . payment not reflecting still...

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Address: pallikaranai -- chennai

Acc.no:[protected]

new acc no:[protected]

internet was not working from 3rd december, but after considering and giving time to the service provider i have raised a complaint on dec11th and no one turned up to resolve the issue also i called the customer care
but no responsefrom them but i get a default answer of floor manager will call back .
but the act end users in my area was getting internet....

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I have been a customer awaiting a solution to " Internet Not Working " " Slow Speed " issues for the last 5 days Dec 14 till today ( Dec 21). I'm patiently waiting yet for the issue to be resolved. But, the tickets are getting closed as resolved with no proper solution and i have to re-open it, . The ETR gets updated the next day every time.

No technician takes the responsibility, I have to call them to get some updates. Next...

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Respected sir/madam,

My act fibernet speed is 90 to 100mbps. I was promised a 450 mbps plan and paid the amount too. I raised the complaint on 7th december 2023. Instead of solving the issue, the service team closed the complaint by the day end. I have raised multiple complaints/service requests (Details enclosed below). But the act team is keen on closing the complaint without actually fixing the problem. I have been a loyal...

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From dec4 internet connection is down and I have raised complaint. No one is properly responding called several times to call centre. Standard message I will receive is 48 to 72 hours they require. In my apartment, there are lot of blocks with house. In few blocks internet connection is working and few not working. It is unfortunate to see ACT no one takes responsibility to call customer and appraise what exactly issue is. When I see my status...

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We planned to demolish and do reinovate the house so kindly remove the junction box and it's associated wires from the house....

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Address: Hyderabad

I took act fibernet connection Account number[protected] and used for 7 months in the year 2021 (without knowing that company motto is to scam), they installed a junction box in my house and promised to give power discount every month and everything was fine and good till then but the main issue started when i disconnected act connection in December 2021. Repeatedly i called them and informed to remove that junction box from my home but...

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