ACT Fibernet — refund not provided by act after disconnection

Address:

Sahakarnagar, 560092

Inspite of several complaints and follow up with the appellate authority, nodal officer and every team within ACT fibernet, I have not got refund for solicitary charges against my account. Firstly Act provided me with horrible service with frequent disruptions which made me disconnect my connection and then they're not refunding my amount which is supposed to be duly paid to me without any dispute. Although they have agreed to refund the amount, they are not processing the request and debiting to my account.

Here's the request number SR[protected]. I was provided with several assurances from retention team to refund the amount completely, but more than a month it hasn't been done yet. Pathetic customer care which is impossible to reach including irresponsible nodal and appellate authorities. This company seems to be running in their own autocratic mode and TRAI has to take immediate action against such fradulant companies