ACT Fibernet — refund not provided

Website:

www.actcorp.in

I never imagine act customer service will be this much poor service...

I escalated a complaint against refund for my new connection has not been established in my area. So i raised refund request...

More than 17 days passed still my refund not processed...
"""
Dear customer, ticket no: [protected] is registered. Please allow us some time to address your complaint. Our team will ensure fastest possible action.
Meanwhile you can use act fibernet app to track your service request - https://is.gd/actapp - act fibernet.
""""

Even if i call to customer service, they will say sales team not approved the refund... More than 17 days need for approval??? Even government offices will done with in this time... Shame on act broadband service...

I need my money very urgently, if any senior person who really works for customer will solve my issue i hope.

Waiting for immediate action...