[Resolved]  ACT Fibernet — Refund not received

I have registered for new connection and the sales guy called me and reached my place immediately, without knowing availability he forced me for 6month plan (ACT Fibernet Account No[protected]. Promised me that on the same day set up will done.
which did not happen. when i consulted with near by people they told me ACT is not available at my place. I applied for the refund on 18th NOV 2020, after six days ACT raised refund service ticket (SR[protected]) on 24 th Nov 2020, It has been two weeks and still i did not receive the refund.