ACT Fibernet — Refund not received

ACT Fibernet — Refund not received

A Abhi_9000 from Jaipur, Rajasthan May 12, 2022 May 12, 2022 This thread was updated on May 12, 2022

Okay, So I requested for a connection on 30th April and then cancelled it in few days and requested the support too and I paid Rs. 1884 as prepayment. I tried reaching out to them and they said the number is not registered but they do have received the payment and the number needs to be registered and then they can initiate refund and the billing team will readh back to me in next 2 days. Now it's 12th and I have written them 10-12 mails and called them 10 times for my refund and all they can do is just postpone and doge me. One of the worst customer service and freeloaders are in ACT, I have been so frustrated that they cannot even refund me my money for the service which I did not take. Was this information helpful? No (3) Yes (0)
ACT Fibernet customer support has been notified about the posted complaint. Verified Support May 12, 2022 ACT Fibernet Customer Care's response We would like to assist you with this. Please help us with your account ID, we will be at it. May 12, 2022 Updated by Abhi_9000 Okay, So I requested for a connection on 30th April and then cancelled it in few days and requested the support too and I paid Rs. 1884 as prepayment. I tried reaching out to them and they said the number is not registered but they do have received the payment and the number needs to be registered and then they can initiate refund and the billing team will readh back to me in next 2 days. Now it's 12th and I have written them 10-12 mails and called them 10 times for my refund and all they can do is just postpone and doge me. One of the worst customer service and freeloaders are in ACT, I have been so frustrated that they cannot even refund me my money for the service which I did not take. My prospect ID is [protected] and my phone number is [protected].
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