ACT Fibernet — refund of amount.

Pavan Vijaykumar

Address:

ACT Fibernet, Bangalore

Hi,

I had paid amount of INR 7, 498 for ACT fibernet connection through online portal on Sunday, March 22, 2020. But, I after the payment was successfully made, I was redirected to the home page and I all I got was a single SMS regarding confirmation of payment. I couldn't proceed any further even after paymnet. I went ahead and paid an ACT agent again, and got the connection done. Afterwards, I spoke to the Customer Care Centre as I had made multiple payments and they told they'll initiate a refund. Now, it's almost a month and I have still not got any refund. When I call the Call Centre, which is first of all very hard to reach, they say that the refund has been initiated on April 2nd. But, they do not provide clarity at all and finally after coaxing them, they told me to post my complaint on the forum. Please don't play around with people's money during these troubled times and quickly refund my money.

ACT Fibernet registered acc for refund[protected]

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customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2020

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Thank you,
Team ACT Fibernet

Verified Support

Apr 22, 2020

ACT Fibernet Customer Care's response We request you to share your contact details for our team to get in touch with you.

May 01, 2020

Updated by Pavan Vijaykumar Hi, my contact number is [protected]. Please ensure that this matter is prioritized at the earliest as it's already been a month and this is a significant amount. Please do the needful. Thank you.

Jun 21, 2020

Updated by Pavan Vijaykumar It's been more than 3 months now, and neither have I received a call nor has any executive contacted regarding the refund. At this point, I just feel like ACT is downright SCAMMING ME. No offices are open, customer care is of ZERO HELP and now, the consumer complaint is also being ignored.

Revert back to me ASAP regarding my refund amount, or I know what other remedies to pursue.