[Resolved] ACT Fibernet — Refund of amount for unused month | |||||
I have sent around 20 mail to act support including nodal officer and appellate officer. One of the worst customer service. Personal reasons. I am beam/act customer from 5 years.. I have paid 6 months package and now i want to disconnect after using 1 month due to personal reason but the support team has not responded inspite of sending around 20 mails to them and at last they told that i will not get refund for 5 months amount if i disconnect the connection. I want to know how can they charge for unused connection. Support team, nodal officers and appellate officer. Act management is spending waste of money to this teams. Act management can do cost cutting by removing this appellate and nodal officers and provide good customer support using support team. Was this information helpful? | |||||
Jun 27, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support May 26, 2017 ACT Fibernet Customer Care's response Hi Rajenderreddy, We are sorry to hear that and would like an opportunity to make things right. Please share your contact number and city name and we will investigate this matter Regards, ACT Fibernet | |||||
 2 Comments | |||||
Comments
Let me know the answer for below query.
If I pay for 6 months internet package and want to disconnect the connection after 3 months can I get refund of balance 3 months amount ?
If I pay for 6 months internet package and want to disconnect the connection after 3 months can I get refund of balance 3 months amount ?
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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ACT Fibernet