ACT Fibernet — Refund of money as they are not able to provide the service

Address:	500034
Website:	www.actcorp.in

Greeting I have approched ATRIA CONVERGENCE TECHNOLOGIES PVT LTD. for Semi Annual Subscription Charges -A-Max 650 6M 184 Days 3, 575.00 Service tax: 500.50 Total : 4, 075.50 Total Invoice Amount : 4, 075.5 User Id : [protected]@gmail.com Invoice No : 13515709 Account No : 857685 As to provide service for 14/07/2015-13/01/2016 ( as mentioned in their invoice) service provided 139/184 days. In the month of november dated 25 i have raised a complaint with them that I am unable to access internet. After interaction with their company i have come to know that there is no free slot available to provide internet connection. For which i requested them to either proved me internet connection or cancel my internet connect and give back refund of remaining day. They have disconnected my account on dec-2 with the reason "Please note that your A-Max 650 6M package with us, has been disconnected reason SERVICE ISSUE-CONNECTIVITY FREQUENT DISCONNECTION." Today i got a call from the company[protected] at 6.04 pm on my registered mobile +91-[protected] number that they will not be refunding the amount and i have to wait until they find a free slot to provide us internet access and they don't mention specific date when the slot will be given. Attachment of my invoice copy for your reference. Therefore my appeal to you is that either i should get refund or connection at the earliest. Regards M.A.Rasheed Managing Partner +91-[protected] [protected]@gmail.com ma.[protected]@gmail.com