[Resolved]  ACT Fibernet — refund of money for new connection not provided ac no:[protected]

Address:

Hyderabad, Hyderabad, Telangana, 500050

I have paid for a new internet connection at c3-483 lig ph-i huda colony chanda nagar hyderabad-50 on may 6th 2019. They promised to provide next day installation of new connection, but they failed due to no feasibility of providing me a new connection at my residence. On 8th may 2019 i 've raised a service request at act corp to refund my money back with reference number "sr[protected]" and the account no:[protected]. They said it takes 15 working days to process the refund. I am following up them continuously for the refund but they are telling every time it takes another 48 hours, till now i did not get any positive response from them. I have wasted my precious time by following up them, though 15 working days time is over again they are asking for another 15 days of time. Please order them to refund my money back, if possible levy a huge penalty on them by failing to provide the refund within the time span they specified.