[Resolved] ACT Fibernet — Refund of my paid amount

pradeepbaskar88

from Coimbatore, Tamil Nadu

Oct 14, 2022

Address:

Coimbatore, Coimbatore, Tamil Nadu

I am on CBE Act sprint 6M+1M plan. I have made the payment of Rs. 7157/- on September 22, 2022.

Now I'm looking to disconnect my connection due to personal reasons. The customer care representative blatantly said no refunds but they can disconnect my connection. There is more than 5 month period left in my subscription and they are not able to refund on a pro rated basis even. Basically my funds are with them for a disconnection request raised by them and for a service that I'm not going to use.

Totally unfair. Don't even think of going with their long term plans. If there is any change in your personal situation or if you have to relocate to an ACT's unserviceable area, your money is gone for good as per their policy. I can understand if they charge a fine amount for not maintaining the agreement. But no refunds at all is unfair!

Ref No SR[protected]

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Nov 18, 2022

Complaint marked as Resolved

ACT Fibernet customer support has been notified about the posted complaint.

Oct 14, 2022

Updated by pradeepbaskar88 Disconnection was requested by me and raised by their representative on October 14, 2022.

Ref No SR[protected]

Less than a month have been used since September 22, 2022, payment date. Not even honoring a refund for period not yet consumed is unfair.

Oct 14, 2022

Updated by pradeepbaskar88 Ref No SR[protected]

Ticket was closed today and connection terminated as requested. But no word on refund for the unused portion of almost 5 months. I can understand a refund with some fine or penalty deducted. But the whole amount in your pocket when you can terminate the connection and keeping the money for unused portion. That's unfair!

Verified Support

Oct 15, 2022

ACT Fibernet Customer Care's response Hi, We regret the inconvenience caused. We will arrange a call back from our concerned team.

Dec 04, 2022

Updated by pradeepbaskar88 On what basis this issue was marked resolved without contacting the client

Dec 04, 2022

Updated by pradeepbaskar88 Nothing is resolved yet. We did not receive one phone call from the team yet. Pathetic