[Resolved] ACT Fibernet — refund of payment

Udhaya Subramani

from Mumbai, Maharashtra

Address:

Plot no. 30, New no. 6, Seetharam nagar, 5th street, 2nd cross street, Kodungaiyur, Chennai, Chennai, Tamil Nadu, 600118

I have taken 6 month plan in act and disconnected act due to non feasibility of connection in my new area on july, however an amount of rs.4086 have been confirmed as my refund by act person (Don know the name), it has been more than 45 days but still i didn't receive the payment. And the refund which they promised is getting reduced monthly in my act account and same didn't get credited to my account too.. Am wondering what is happening and no clear explanation from customer support. Can any one explain what is happening?

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Aug 25, 2019

Complaint marked as Resolved

My compliant haven't been resolved how could u mark it as resolved?

customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ACT Fibernet Customer Care's response Dear Udhaya Subramani,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet