ACT Fibernet — refund request

I raised a ticket againest refund for a fibernet connection on 1st september. I am waiting. For refund almost 27days from this time not even single person has contacted regarding this issue or nor the customer care picksup.
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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
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    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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