ACT Fibernet — refund request not yet completed

Address:No 11, 8-2-618/B, Banjara Hills, Rd, Mithila Nagar, Banjara Hills, Hyderabad, Telangana 500034, 500091

I took a connection from act but unfortunately they were unable to give me installation of fibre so I requested them for refund till now it's 15 days I have raised a complaint against refund it's really embarrassed for me these act customer service are not replying properly.. please look back into this issue. Services are really very worst.
This is my contact number: [protected] and this is my registered mobile number with Act fibre
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customer support has been notified about the posted complaint.
Feb 02, 2020
Updated by sandy2405
See the date when I got that refund request till now no reply from the concern team it's really not good to do like this
Verified Support
Feb 03, 2020
ACT Fibernet Customer Care's response
Hi Sandy,

We will arrange a call back from our concerned team. We regret the inconvenience caused
Feb 03, 2020
Updated by sandy2405
Everytime I will be getting reply like this but no response from your side
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