[Resolved]  ACT Fibernet — Regarding fake offer messages

Address:	560016
Website:	Act Broadband Services

Have disconnected act fiber net on sep30, then I got messages saying if you take reconnection free along with 100% cashback of one month where it will be credited to my account in 6 months. These messages were flooded on my inbox till 31st. I have taken the reconnection based on these offer messages. When raised a request for reconnection, customer care executive clearly told me that the cash back will credit to my account. After getting the connection, now they are saying different reasons like they don't have info that I had taken re-connection.Also asking me to send the screenshot of the message that I got before taking the reconnection. I have restored my mobile for some issue where I lost all my messages. I am not able to send that message. Now they are saying that without proof we can't give offer. I have a very simple question here, can't you people check your call records or verify your database that you had really given that offer during that period. If so you can check on which date the reconnection has taken . This is a simple logic if you guys maintain the proper data backup or call records. Please don't cheat the customers with fraud offer messages. When you are asking for proof from customer inbox messages please go and check your sent mail or messages.