ACT Fibernet — Regarding not shifting My Cx(Junction Box) even after several reminders

Address:

Old Washermenpet, Chennai

Hi,

I have terminated my Act fibernet internet connection a few weeks back (17 Dec 2022).

It has been almost 3 weeks till now and I have called them multiple times to remove the box since I have some interior works to be done on my home. They just keep responding with the lame "high priority" and "soon be resolved" customer response template. But no action has been taken till now. It's like Act Fibernet is illegally having their property on my premises even after I have terminated their service with me.

I want that Junction Box to be removed from my premises immediately. I have no dues left and have all required documents and bills paid till the termination.

They were so fast when providing the new connection, not during removal though. Following are the account details.

Account id:[protected]
Complaint no: SR[protected]
Connection termination date: 17-Dec-22
Expected resolved date :18-Dec-22