[Resolved] ACT Fibernet — relocation fraud

elementart

from Bengaluru, Karnataka

Address:

Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru - 560 010, Bangalore, Karnataka, 560109

I was moving to a new location (from Puttenahalli to Kanakpura Road Thalagattapura), so I confirmed that ACT has feasibility in that area. They confirmed that it's available, so I put in a shifting request and moved to that area. Since then it has been more than 10 days, and they didn't respond at all. They don't answer their "24x7" Helpline (both numbers), and I will just have to listen to their callertune for 10 minutes, after which THEY DISCONNECT THE CALL.
Yesterday I finally got a call, and they said that service is not available in that area. This is after I already confirmed that they have service.
They the lady on the phone said that she will check and get back to me within half an hour. It's been a day and they still didn't get back to me.
This is the worst customer service ever and they are a fraud. They don't care about their existing customers and only try to get new customers

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Aug 8, 2019

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

ACT Fibernet Customer Care's response Dear Sir,

We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.

Regards,
ACT Fibernet

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Comments

gunds.gunds

from Delhi, Delhi

My internet is down from 5 days and again they say that they need 72 hours more to rectify, no reply to tweets, mails phoneacc calls etc..,
A/c no.[protected]