[Resolved]  ACT Fibernet — relocation issue

I have changed my house to kphb. When i have called to the support team, they it takes 48 hours. After 48 hours i didn't get any connection, immediately i have contacted support team. Then i got update like again it will take 72 hours.

Support team very rude and providing false information to the customer.

Account number :[protected]

Bad service.
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Aug 11, 2021
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Jul 28, 2019
Updated by murali palukuri
Still issue not resolved.

Technician guys talking very rude.

Finally i can say like ACT is worst and service is very BAD
Complaint comments 

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My Account Number :[protected]
Register mobile number :[protected]
Account holder name :Murali
Raised Ticket Number : SR[protected]

Hi ACT,

I am facing big issue because of you. Please don't give any false promises to the customer.
I have raised request for RE-LOCATION. Almost 6 to 7 days completed but no one taking any action on this issue.
Almost i have called to support team() more than 12 times for addressing this issue but no use, every time getting updated like within 24 hours issue is resolved(FALSE promise).

Document verification is done by 4 days back. That time i got update from him like " ISSUE RESOLVED BY TODAY". Now one week completed but issue not resolved.

Below mentioned ACT technician guys behavior not good.

Name : Govind and his mobile number : [protected]
This guy talking very rude with me and mentioned like address is wrong. My question is if my address is wrong "HOW DOCUMENTS ARE COLLECTED BY YOUR TEAM".

Name : Raju and his mobile number : [protected]
This guy called me and mentioned like will come in few minutes. But he didn't came, then i have called to his number but not reached because he switched off his mobile.

Final feedback is ACT is more than worst. My suggestion to new customers "Please don't use ACT".

I know you people wont take any action on this. But it will help to some one before taking new connection.
ACT Fibernet Customer Care's response, Jul 29, 2019
Verified Support
Dear Murali,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

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