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I want to disconnect my internet as I want to downgrade my pack to basic plan.
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Hi Team,
Please take serious action against this cheater. I took the connection in Jan 2019 and this is the 3rd downtime since then. each time is downtime is more than 24 hours.
the customer care team is useless and they do not understand your requirement.
Please take serious action against this cheater. I took the connection in Jan 2019 and this is the 3rd downtime since then. each time is downtime is more than 24 hours.
the customer care team is useless and they do not understand your requirement.
Vijeshkp's reply, Feb 19, 2019
Details about the first complaint.
1) The port was disabled.
I had opened ticket with them and it took more than 6 hours to get connected to a nodal officer. and it took another 4 hours to get the engineer visit. when he came in, after physical inspection, he said he cannot do anything. and wanted to check with backend team. they jsut enabled it after 1 hours. so for a simple port enable, they took more than 10 hours? justifiable?
2) The OFC cut,
They said, the Fiber cable is cut at some location and the connection was down for more than a day.
3) WiFi router does not show network port activity:
this time they give altogether a different story. the copper cable is damaged. Their technician could not go the hose where their junction box is kept. is this justifiable? how do you keep the box at isolated location? if you cannot reach the junction box for the next one week? my connection will be down until then? still i need to pay for that??
Horrible and terrible. never approach these guys for connection
1) The port was disabled.
I had opened ticket with them and it took more than 6 hours to get connected to a nodal officer. and it took another 4 hours to get the engineer visit. when he came in, after physical inspection, he said he cannot do anything. and wanted to check with backend team. they jsut enabled it after 1 hours. so for a simple port enable, they took more than 10 hours? justifiable?
2) The OFC cut,
They said, the Fiber cable is cut at some location and the connection was down for more than a day.
3) WiFi router does not show network port activity:
this time they give altogether a different story. the copper cable is damaged. Their technician could not go the hose where their junction box is kept. is this justifiable? how do you keep the box at isolated location? if you cannot reach the junction box for the next one week? my connection will be down until then? still i need to pay for that??
Horrible and terrible. never approach these guys for connection
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