ACT Fibernet — relocation request not attended (ticket raised on 21st march 2020) ended with losing connection and i totally disagree with the refund amount | |
It all started with relocation request ticket no.: sr[protected] raised on 21st march, which was not attended fro more than 2 and half months. And on 31st march the ticket was closed with out any call/intimation, when checked with customer care they say network engineers have commented saying no open ports available to give connection. Network engineers should have called and informed the issue but they did not and closed the ticket. Which led to disconnection of my account and i ended with loosing connection and On june 9th 2020 i received a mail by act on refund amount, which i totally disagree "greetings from act fibernet team!!! We have processed your refund amount through online charge back amount of inr. 2182.[protected] and the same amount will be credited to your account within 7 working days and your refund is against mq id: 102875xxxxxx" Had a call with customer care executive. Call was regarding the refund amount. Which i totally disagree, Explained my issue on why i do not agree with refund. Plan start date was 25th feb 2020 and the relocation request was raised on 21st march 2020 till that data was used for one month, Later for next 2 and half months the relocation request was not addressed by the network engineers & no call on the same. That means out of 6 months of my act internet plan (My act plan is act rapid plus 6m + 1m) I used only one month for this plan and have paid inr. 6792.00rs Means one month usage later relocation request not addressed no data usage during this period so 5 months amount to be considered for refund. So i totally disagree with the refund amount of inr. 2182.[protected]rs Customer care executive raised a back end request for the refund amount recheck for non usage months and told will get call back from refund team. Revert back call by act fibernet team is a dream.!! ""since i was a customer for act fiber net for more than 1 and half year and wanted to continue the same in my new location where act service is present and operating, due to the network engineers poor service ended up with loosing connection, i dint expect this kind of service from them."" Relocation request ticket no.: sr[protected] dated 31st march 2020 Recent ticket no. Sr[protected] dated 09 june 2020 There is 'n' number of tickets raised under my act account id after the relocation request ticket dated 31st march 2020, most of the tickets were not resolved and will be closed with out intimation. Conclusion: i totally disagree with the refund amount by act team and i want them to promptly calculate the amount that has to be refunded for the months that i have not used or inconvenience caused by them. Act is showing up its poor quality of service!! Was this information helpful? | |
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ACT Fibernet customer support has been notified about the posted complaint. Jun 16, 2020 Updated by Msrnagar From 10th june daily i am calling act customer care support to check on the refund dispute ticket SR[protected] which was told that will be addressed by the refunds team and refund for non used months will be settled and next day i had a call with the act customer care support to check the status of the same. and on 11th this ticket was closed and reopened after i gave call back to check the status of refund which was not resolved.but on 15th this ticket was closed with out any call back from the refunds team. so i called act customer care support to check on this and a new refund dispute ticket was raised SR[protected] saying the refund team will check on the refund dispute and the ticket has been prioritized and will receive a call back. today 16th june called act customer care support to check the status of the ticket SR[protected] till now no call from refund team and act customer care support person told this issue will be escalated to the higher management to resolve it as early as possible and will receive the call from refund team on the same with in next 24hrs   Verified Support Jun 16, 2020 ACT Fibernet Customer Care's response Dear Customer, We regret the unpleasant experience you've had. We have put this on priority with our team. Thank you, Team ACT Fibernet Jun 17, 2020 Updated by Msrnagar the ticket SR[protected] regarding refund dispute has been closed today 17th june 2020 with out any intimation or call back from the refund team, had to call back customer care and check the status of the ticket, executive told ticket has been closed by refund team, requested for reopening of the ticket SR[protected] and requested to promptly to calculate the refund amount that has to be refunded for the months that i have not used the data. with respect to previous reply from "Team ACT Fibernet" What do you mean by "We have put this on priority with our team." you mean to close the ticket with out resolving the issue on refund  | |
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