[Resolved] ACT Fibernet — removal of service | |||
I have been using act services in chennai west mambalam area from the beginning of your company being set up there. From may 2018 i have been travelling and now have had to relocate to hyderabad on my assignement. Please clarify clearly on a prepaid service how and why a consumer has to pay for the service not utilized/no usage. Act collects the charges on basis there is going to be usage of the line/broadband service. Hence if there is no utility or data transfer of any sort asking for a rental is not expected and hence dis-connnecting and removing a physical line should not be so difficult. Was this information helpful? | |||
Jul 27, 2018 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jun 26, 2018 ACT Fibernet Customer Care's response Dear Valued Customer, We regret the inconvenience caused. Please share your contact number. We will look into this for you. Regards, ACT Fibernet | |||
 2 Comments | |||
Comments
Dear Sir,
kindly note past one week WiFi internet not working, we are trying to contact customer care but phone is not connecting,
kindly check and activate the same immediately,
regards,
Ramachandran
[protected]/[protected]
kindly note past one week WiFi internet not working, we are trying to contact customer care but phone is not connecting,
kindly check and activate the same immediately,
regards,
Ramachandran
[protected]/[protected]
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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Customer Id:[protected].
we have already raised the complain many times in the past but it is not getting resolved. All the bills have been paid in time and still the services provided is absolutely poor.
We regret the inconvenience caused. Please be assured that our team is looking into this.
Regards,
ACT Fibernet