[Resolved]  ACT Fibernet — repeated internet crash

Address:	560017
Website:	www.actcorp.in

Hi,

This is with great anger and frustration that i have to report about your pathetic response towards consumer grievances. i have been having network issues with your server since the last 3 weeks. i have raised several complaints for the same matter, that every time it rains or a small gust of wind blows, the server crashes and we are left without internet connectivity for the next 72 hours. the worst part is that nobody at your end will come to know about this unless we raise a complaint. i have raised almost 3-4 cases in the last 15 days alone with the same issue. and still, every 2 days like clockwork, as soon as the rain falls or there is a heavy gust of wind, the server crashes.

every time i call the customer care number, which is always the worst part of my day. i am greeted with an automated response telling me to wait, followed by an almost 15 minutes hold at the end of which if we are lucky we get to speak to one of your esteemed customer care executives, who clearly are overburdened with calls of enraged customers such as myself. and even if we do get t talk to them, we get the same robotic answer; that we will resolve it in 48-72 working hours. Which means i have been calling them every 2-3 days when my internet crashes, and then i wait for another 2-3 days for the internet to get reactivated and on goes the cycle. this email is actually an act of desperation with the hope that my trouble will be attended to. this nonchalant manner of responding to customers who pay Rs. 1600/- without fail every month (for which you send reminders on time every month) is just pathetic and proves in every way that you are least bothered about finding a permanent solution to the issue.

why not fix the server box permanently, find some way to protect it from the rain, or from any kind of natural or unnatural interference? it does not take rocket science to figure out a solution to such a simple problem. i am sure your employees are sufficiently educated to deal with such issues. or maybe it is the motivation that they lack to perform the one job that they have, to attend to customer grievances.

My name is Ken Mohan, and my contact number is [protected]. i am providing these details to ease your effort as much as possible so that my problem gets rectified with the least amount of trouble. i have to warn you, that if this continues to happen, i wil lbe forced to shift my connection to another service provider, and also escalate this issue to a much more stricter authority so that other people are also saved from yuur general lack of commitment and sincerity towards customers who pay their hard earned money that helped build your company to what it is today.

i do not expect a swift response to this complaint of mine, but hey, a man can hope.