ACT Fibernet — Repeated technical issue and poor service

Address:	Bangalore, Karnataka, 560047
Website:	portal.acttv.in

Hi, I am Pritam from Koramangal, Bangalore. I have been facing the same technical issue multiple time which I have been assured that I would not face again. I have been without any internet for 3days repeatedly wihout any compensation. I pay for 30days internet service.

Upon calling customer care, they will keep us on hold for 10 mins and after getting through to a customer rep and completing 1 min conversation I would have spent rs25 on an average. This is a big issue from their part. They dont have a toll free number. I have to call them multiple time to get the issue fixed. I usually end up spending rs 100 on an average for fixing 1 issue and conversation time of about 4 mins. This has happend multiple times.
When I called them today they say that this is my first complaint which is not true. I had received about another 3 complaint numbers earlier but I dont have them now as i had reset my phone. I dont know if you can check or get earlier messages but if you can retrieve, you can get the complaint numbers. If you check my call history from [protected] to[protected] you will come to know how much money I have spent to get a rep on phone.

After all this and getting the issue fixed, they will just apologize on phone or sometimes they dont even do that. They dont even try or say a word of compensation for all this ruckusin any form either by bill amount reduction, extra data or increase in validity.