[Resolved] ACT Fibernet — Router Issue / Plan Issue | |||
A year ago I took ACT Fibernet broadband connection with ACT Swift plan, at the time of installation the router used was TP Link model TL-WR850N & was instructed by field engineer that the same router can be used for plans up to 300Mbps(Same thing is written on the back of router). On 07/01/2021 I decided to upgrade my plan to ACT Blaze 150Mbps speed plan. The plan was activated but, I ended up getting same 50Mbps speed instead of 150Mbps, when I contacted the customer support team I was told that the router I had did not support the plan. If the router did not support the 150Mbps plan I don't understand why the field engineer told me that the router he installed was enough for plans up to 300Mbps plans & now even though the problem if from their end they have charged me with 1, 280INR for the plan from which I did not receive any benefits & asking me to pay extra for new router. I did not assume nor made up the router issue, I was misguided by one of their field engineers which makes it their fault. I want ACT fibernet to compensate me with a new router at no cost as it is their fault. Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved ACT Fibernet customer support has been notified about the posted complaint. Verified Support Jul 01, 2021 ACT Fibernet Customer Care's response Hi Vijay, We have your details and we are taking this up with our Tech team. Meanwhile, here are a few tips which might help you in getting the speed as per your plan https://bit.ly/3enza0D
Verified Support Jul 03, 2021 ACT Fibernet Customer Care's response Hi Vijay, We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance, you can contact us on [protected] & helpdesk.[protected]@actcorp.in
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